Shri Shyam Chemicals also have an internal technical support infrastructure to assist our customers if they have questions on dosage, blending, solubility, shelf life, or chemical compatibility. We are not manufacturers but believe we should provide hard facts to the buyer. We can answer pre-sale and post-sale support inquiries—whether it is selecting the right grade or solving a reactivity issue in use. For companies selling in multiple locations or geographies, we provide supply planning in a central location with local support for delivery.
We work with local warehouses and carriers so that there is standardized quality and standardized pricing for all delivery points. This makes procurement easier for businesses with operations in multiple cities or operating multiple processing sites under a single brand name. Our reputation as a premier chemical supplier has also been boosted by our emphasis on long-term relationships. The majority of our customers today have been with us for decades, taking advantage of our dependability to fuel their success.
We are not transactional. We treat every customer as a long-term partner, and that is why we do that little extra to serve short-term needs, seasonal variations, or special packaging. We deal with certified manufacturers who have controlled manufacturing processes, and therefore every chemical that we offer is uniform in content and performance levels. From a reducing agent, preservative, bleaching agent, pH controller, or synthesis intermediate, our chemicals are sourced to offer uniform strength, precise concentration, and minimal impurities. It makes a difference in applications where even a slight variation affects the end product outcome or process efficiency.